FAQ's

I am already an EZPass/TollTag customer. What’s my advantage to switch to TollPays?

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a) First, since TollPays relies on a two-ways communication device, the services you are going to get from the app are far greater than what you would ever receive from a transponder technology, such as your account balance, the status of your potential violations, the upcoming fares when you are approaching bridges and tunnels, or any fare changes. All these, at the tip of your finger and in real time;

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b) Second, TollPays is directly linked to your credit card, so there is no need to upload a certain credit into your account. It is a pay-as-you-go business model;

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c) Then, in case you have several cars, no need to switch the transponder from car to car. No risk to ‘forget it’ in your other cars;

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d) And last, for the 1st time-users, there is no need to acquire any transponder.

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Do I have to ‘activate’ TollPays each time I am in the car?

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Yes. All you need to do it to turn of the conveniently located tracking button on the app’s home page either manually or via (Voice Command) by saying "Turn On Tracking".

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How to avoid manipulating my phone while driving?

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Once the tracking feature is “On”, the app will interact with the approaching Toll Plaza's automatically to Pay Toll Fares.

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What if my husband and I are in the car at the same time? Will we be charged twice? Do I have to disconnect from the App?

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You will just have to pair your TollPays app. Through this feature, more than one TollPays app can be running in the same vehicle. Once pairing is established, the driver will be the only one to use the TollPays tracking feature, assuring that there is no double billing. There is no need to turn off anybody’s TollPays app.

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Note: Pairing is used to share rides as well as when traveling in HOV lanes (see below).

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I am leaving my State and renting a car elsewhere. How can I use TollPays?

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Thanks to the app, payments of tolls are not attached only to your car through its transponder anymore, but to the couple license plate/person, thanks to your smartphone. Therefore, if you rent a car, or use the car of a friend/parent, you just need to link your TollPays account to the license plate of the car you are going to rent, thus acknowledging responsibility of payment of all Toll Fares during your rental period.

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What happens if I don’t have any smartphone?

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77% of Americans own a smartphone, with 92% among 18-29 year olds. If you are part of these 23% without this technology, TBM will apply.

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(New Section Added 2/4/2020)

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(a) Why change from the current transponder box in the vehicles?

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(b) How do the Tolls get paid?

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(c) Can the App handle all of my vehicles in one account?

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(d) Do I need to get a Transponder?

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Do I have to activate TollPays each time I am in the car?

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You can say "Hey TollPays, Turn on Tracking"

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Do I have to disconnect from the App

 

How can I interact with other passengers who also have TollPays on their phones without getting passenger paying the full Toll Fare

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How to share a ride using the TollPays app among any number of passenger within the same vehicle using.